PECB ISO/IEC 20000 Lead Auditor

The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Who should attend

  • Auditors seeking to perform and lead a Service Management System (SMS) certification audits
  • Managers or consultants seeking to master a service management system audit process
  • Individuals responsible for maintaining conformance with SMS requirements
  • Technical experts seeking to prepare for a service management system audit
  • Expert advisors in service management

Prerequisites
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.

Course agenda

DAY 1 | Introduction to Service Management Systems (SMS) and ISO/IEC 20000

DAY 2 | Audit principles, preparation and launching of an audit

DAY 3 | On-site audit activities

DAY 4 | Closing the audit

DAY 5 | Certification Exam

Training material

The participant will receive training materials containing more than 400 pages of information and practical examples in electronic form via the KATE application. As part of the full-time course, the participant will also receive training materials in printed form.

Examination

The “PECB Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:

  • DOMAIN 1 | Fundamental principles and concepts of a Service Management System (SMS)
  • DOMAIN 2 | Service Management System (SMS)
  • DOMAIN 3 | Fundamental audit concepts and principles
  • DOMAIN 4 | Preparation of an ISO/IEC 20000-1 audit
  • DOMAIN 5 | Conducting an ISO/IEC 20000-1 audit
  • DOMAIN 6 | Closing an ISO/IEC 20000-1 audit
  • DOMAIN 7 | Managing an ISO/IEC 20000-1 audit program

The exam takes the form of a test consisting of 12 essay questions. It is an open-book exam, where candidates are allowed to use the following reference materials: training course materials, any personal notes taken during the training course, a hard copy dictionary, a hard copy of a standard. The exam lasts 3 hours and can be taken online or in paper form. If you do not pass the exam, you can repeat the exam for free within 12 months.

Price

The price includes participation in the course, electronic training materials, exam and PECB certification fees. The price of the full-time course also includes a printed copy of the training material, lunch on teaching days and small refreshments.

Certification

Information about the course

Course Duration: 5 days
Exam: Yes
Exam Duration: 3 hrs
Retake Exam: Free

Training dates

Apr29

On-site
PECB ISO/IEC 20000 – Lead Auditor

CS/EN, Bratislava
1800 EUR(44990 CZK)
May27

On-line
PECB ISO/IEC 20000 – Lead Auditor

CS/EN, On-line
33990 CZK(1360 EUR)
May27

On-site
PECB ISO/IEC 20000 – Lead Auditor

CS/EN, Prague
44990 CZK(1800 EUR)
CredentialExamProfessional experienceAudit experience
PECB Certified ISO/IEC 20000 Provisional AuditorPECB Certified ISO/IEC 20000 Lead AuditorNoneNone
PECB Certified ISO/IEC 20000 AuditorPECB Certified ISO/IEC 20000 Lead AuditorTwo years: One year of work experience in IT Service ManagementAudit activities: a total of 200 hours
PECB Certified ISO/IEC 20000 Lead AuditorPECB Certified ISO/IEC 20000 Lead AuditorFive years: Two years of work experience in IT Service ManagementAudit activities: a total of 300 hours
PECB Certified ISO/IEC 20000 Senior Lead AuditorPECB Certified ISO/IEC 20000 Lead AuditorTen years: Seven years of work experience in IT Service ManagementAudit activities: a total of 1,000 hours

Training dates

TypeLanguageStarts fromPlacePrice
On-siteCS/EN?2024-04-29Bratislava1800 EUR44990 CZK?Inquiry
On-lineCS/EN?2024-05-27On-line33990 CZK1360 EUR?Inquiry
On-siteCS/EN?2024-05-27Prague44990 CZK1800 EUR?Inquiry